ONLINE ORDERING
Your online shopping and credit card transactions are secure. We use Secure Socket Layering (SSL) to encrypt your sensitive data. SSL is the industry standard encryption. You will see the “http://” change to “https://” in the url when you begin to check out to let you know you are shopping securely. We use the Woocommerce platform for our shopping cart.
To shop, just click “add to cart” on the item you wish to purchase. As you continue shopping and adding items to your cart, your total will be shown in the upper right hand corner of our site. When you finish adding items to your cart, select “check out” in the cart in the upper right hand corner and you will be taken to a secure payment page to enter your payment information and review your order. Click “submit order” to complete your purchase. You will receive an immediate automatic order confirmation with your order number and a copy of your order. Your card will be charged when you place your order.
When your order ships, you will receive another email with tracking information. Orders of in-stock items normally ship in 2-3 business days. We will notify you if an item is temporarily out of stock. Those items will ship as soon as we receive (typically within 2 weeks).
SHIPPING INFORMATION
Updated January 1, 2024
All “Shipped” orders must be pre-paid.
The carrier is determined by the destination and the weight of the order. The time of delivery for each carrier depends on the shipping destination. We normally ship via UPS Ground and USPS Priority. We will notify you if an item is temporarily out of stock. Those items will ship as soon as we receive (typically within 1-2 weeks).
Orders are shipped Mon.-Fri. (except on holidays). Please allow three (3) business days for all orders to be processed and shipped or ready for pick up.
UPDATE: Due to the rising cost of shipping, we’ve had to make changes to our shipping charges. We apologize for any hardship this might cause. When circumstances change and shipping prices come down, we will pass the savings on to our customers.
| Shipping Rates | |
| Shipping Options | Cost Range |
| In-Store or Curbside Pickup | FREE** |
| Standard Shipping | $12.95 |
| Alaska, Hawaii, Canada & Puerto Rico | Call for quote |
| Expedited Shipping | Call for quote |
*Oversized items may have additional shipping charges. The Bookstore Store reserves the right to modify the shipping method on the order without notice.
.Please note that the total shipping cost listed on the automatically-generated invoice will not reflect any requested alternate shipping options. If your shipping cost varies from the standard flat rate, we will contact you for approval before charging your credit card.
All items are shipped ‘no signature required.’ If you would prefer to have your order shipped with signature required on delivery, please indicate this in the Comments field. Additional charges apply.
Some items may ship directly from the manufacturer or are special order items. These items will ship separately and may have a longer lead time.
REFUNDS, RETURNS & CANCELLATIONS
Items must be in new condition, and returns must be accompanied by the original receipt. Clothing items must have the original tags still attached. If you return an item within thirty days, you will be refunded the price of the item using the method of payment shown on the original receipt. Shipping is non-refundable. Returns made between thirty and sixty days can be exchanged for store credit only. No returns can be accepted after sixty days.
For all returns and exchanges, the customer is responsible for all costs associated with returning the item(s) to Hollins University Bookstore. Please use the following address for returns:
Hollins Bookstore
7916 Williamson Rd,
Roanoke, VA 24020
Personalized and custom ordered items are sale final and not eligible for return.
Textbooks have a separate return policy. This information can be found on our textbook site.